Refund policy
# Refund & Return Policy
Last updated: [Month Day, Year]
We value customer satisfaction and aim to provide a smooth shopping experience. If you are not completely satisfied with your order, you may request a return under the conditions below.
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## Return Period
Customers may request a return within 30 days after receiving their order.
To qualify for a return, items must:
- Be unused and unworn
- Be in original condition
- Include original tags and packaging
- Include proof of purchase or order confirmation
Items that do not meet these conditions may not be eligible for return.
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## Return Requests
To begin a return request, please contact us at:
rorexbirdtail2930@hotmail.com
Return Address:
[INSERT RETURN ADDRESS]
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Once approved, we will provide instructions for the return process.
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## Return Shipping Costs
Customers may be responsible for return shipping fees unless the item received is:
- Damaged
- Defective
- Incorrect
Returned products should be securely packaged before shipping.
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## Damaged Or Incorrect Orders
Please inspect your package carefully after delivery.
If your order arrives damaged, defective, or incorrect, please contact us immediately so we can review the issue and provide assistance.
We may request photos of the item and packaging for verification purposes.
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## Non-Returnable Items
Certain products are not eligible for return, including:
- Personalized or custom-made items
- Perishable products
- Beauty or personal care items
- Gift cards
- Clearance or final sale products
- Hazardous or flammable materials
If you have questions about a product’s return eligibility, please contact us before placing your order.
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## Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please return the original item first and place a new order separately once the return has been approved.
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## European Union 14-Day Withdrawal Right
For customers located in the European Union, orders may be canceled or returned within 14 days of delivery without providing a reason.
Returned items must still comply with the return conditions listed in this policy.
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## Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing usually takes up to 10 business days
- Additional processing time may be required by your bank or payment provider
If you have not received your refund within 15 business days after approval, please contact us at:
rorexbirdtail2930@hotmail.com